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COSTCOZY TRADING CORP. (“COSTCOZY”, “we”, “us”, or “our”) operates costcozy.com. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
Depending on how you use our website, we may collect information such as your name, billing and shipping address, email address, telephone number, account information, order history, products purchased or viewed, customer-service communications, marketing preferences, IP address, browser/device information, and information collected through cookies or similar technologies.
When you make a payment, payment information is processed by the payment provider enabled at checkout, such as PayPal or a card-payment processor. COSTCOZY does not need to receive or store your full payment-card number when the payment provider processes it directly.
We may use personal information to process and fulfil orders; arrange shipping and delivery; provide order confirmations and customer support; manage returns, refunds, exchanges, and fraud prevention; maintain customer accounts; improve website performance and shopping experience; comply with tax, accounting, legal, and regulatory obligations; protect our business, customers, and website; and send marketing communications where permitted by law.
We seek meaningful consent for the collection, use, and disclosure of personal information where consent is required. You may withdraw consent for optional uses, such as marketing, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect services that depend on the information.
Our website may use essential cookies required for functions such as the shopping cart, checkout, account login, security, and preferences. We may also use analytics, performance, or marketing technologies if enabled. Where required, we will provide appropriate notice or consent choices. You can also manage cookies through your browser settings, although disabling essential cookies may affect site functionality.
We may disclose personal information to service providers that help us operate the store, including website hosting, payment processing, fraud prevention, order fulfilment, shipping carriers, email services, analytics, customer support, and professional advisers. We disclose only information reasonably necessary for the service or as otherwise permitted or required by law.
Some service providers may process or store information outside British Columbia or outside Canada. When information is processed in another jurisdiction, it may be subject to the laws and lawful access requirements of that jurisdiction. We remain responsible for personal information under our control and use reasonable contractual or other safeguards with service providers.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer service, fraud prevention, tax/accounting requirements, dispute resolution, and other legal obligations. When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of online transmission or storage is completely secure, so absolute security cannot be guaranteed.
Subject to applicable law, you may request access to personal information we hold about you and ask us to correct inaccurate or incomplete information. We may need to verify your identity before responding.
Where we send commercial electronic messages, we will do so in accordance with applicable Canadian anti-spam requirements. Marketing emails will identify the sender and include an unsubscribe mechanism. You may unsubscribe at any time using the link in the message or by contacting us.
Our store is intended for general consumer shopping and is not designed to knowingly collect personal information from children without appropriate consent where required. If you believe a child has provided personal information to us inappropriately, please contact us.
We may update this Privacy Policy from time to time. The revised version will be posted on the website with an updated effective date. Material changes will be communicated in an appropriate manner where required.
Privacy Officer
COSTCOZY TRADING CORP.
costcozytrading@gmail.com
British Columbia, Canada
Email: costcozytrading@gmail.com