Shipping rates calculated at checkout
COSTCOZY ships to the destinations made available at checkout. If your province, territory, country, postal code, or other destination cannot be selected, we do not currently offer standard website delivery to that location.
Orders are processed after payment authorization and any required verification. Processing times may vary by product, order volume, weekends, holidays, inventory availability, and other operational factors. The applicable shipping method and estimated delivery information will be shown at checkout and/or in the order confirmation.
Available shipping methods and shipping charges are displayed during checkout before you place the order. Shipping charges may depend on destination, parcel dimensions, weight, product type, carrier, and service level. Taxes and any known mandatory charges will be disclosed as required before the order is finalized.
The checkout and order confirmation will provide the applicable delivery or shipment information for your order. Delivery estimates may be affected by carrier delays, severe weather, remote-area service, peak seasons, customs processing for international orders if offered, or events outside our reasonable control. Nothing in this section limits cancellation or refund rights that apply under consumer-protection law when delivery obligations are not met.
Where tracking is available, tracking information will be sent to the email address associated with the order after shipment. Tracking updates are provided by the carrier and may not appear immediately after the label is created.
Customers are responsible for providing a complete and accurate shipping address before submitting the order. If you notice an error, contact [SUPPORT EMAIL] immediately. We will try to update the address before shipment, but we cannot guarantee changes after fulfilment begins.
If a shipment is returned because of an incorrect or incomplete address, refusal, failure to collect, or another customer-related delivery issue, we will contact you about available options. Additional shipping charges may apply for re-delivery where permitted by law.
If tracking shows a delivery problem, or if a package arrives damaged, contact [SUPPORT EMAIL] promptly with your order number and relevant details. We may ask you to retain packaging and provide photographs so that we can investigate with the carrier and provide an appropriate remedy.
An order may be shipped in more than one package when necessary. If so, you may receive more than one tracking number or delivery.
If international shipping is offered at checkout, customs duties, import taxes, brokerage fees, and other destination-country charges may apply. Unless the checkout expressly states that such charges are included, the customer is responsible for charges imposed by the destination jurisdiction or carrier that are not collected by COSTCOZY.
Shipping questions: costcozytrading@gmail.com